We build the systemthat brings teams closer
One inbox. One agent. One source of truth. Built so customer service stops being the bottleneck and starts being the moat.
Customer service
is broken in plain sight.
A modern team juggles WhatsApp, Instagram, marketplace chats, email, voice — sometimes five tabs for a single customer. Replies get lost. Context resets every conversation. The work compounds even when the team is great.
We started Gluvax because the existing tools were built for a different era — when support meant tickets and channels meant email. The fix isn't another inbox plugin. It's a single surface, with AI that does the repeatable work and hands off cleanly when humans need to step in.
That's what we build. That's all we build.
Aggregate across active deployments, Q1 2026.
The people
behind it.
We have spent our careers inside customer service systems — shipping them, fixing them, watching them break under scale. Gluvax is the tool we wish we had on day one.
Spent years close to support and revenue teams that were stitching together a dozen tools just to answer one customer. Started Gluvax to make that work simple again.
Engineer focused on practical AI systems and reliable messaging infrastructure. Builds the parts of Gluvax that have to keep working when the inbox gets loud.
Three surfaces.
One conviction.
Customer service is not a single product — it's a system. We're building each layer with the same opinion: AI that earns its seat, humans where they matter, and one place to do the work.
One inbox.
Every channel your customers use — messaging apps, direct lines, marketplace buyer chats — brought together in a single shared inbox.
An AI that owns it.
Always-on agent that answers, takes action, and routes to humans only when context demands it. Across voice, chat, and marketplace surfaces.
Your stack, but ask.
A standalone AI chat that knows your CRM, your product data, your tickets — and can answer in seconds what used to take a meeting.
How we ship.
Four convictions that decide what makes it into the product — and just as importantly, what doesn't. The deeper philosophy lives in our manifesto.
One inbox over many tools
Customers don't care which channel they reach you on. Your team shouldn't either. Every conversation belongs in one place — chat, voice, email, marketplace.
AI that earns its seat
Agents should handle the repeatable work and hand off the moment a human touch is needed. We measure outcomes, not activity — auto-resolution rate, time saved, CSAT held.
Honest by default
Every action the agent takes is logged and explainable. Confidence thresholds, citations, and audit trails are not enterprise upsells — they ship in the box.
Built to be invisible
The best customer service tool is the one your team forgets about. Fast to set up, fast to reply, fast to disappear behind the conversation.
Ready to transform your customer experience?
Join thousands of teams who trust Gluvax to handle their customer conversations across all channels.